Competitive assessment
They said it:
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
Customer acquisition and support
They said it:
Efficiency is intelligent laziness.
David Dunham
Transactional efficiencies
They said it:
The fewer data needed, the better the information. And an overload of information, that is, anything much beyond what is truly needed, leads to information blackout. It does not enrich, but impoverishes.
Peter F. Drucker.
Knowledge exchange (right information to the right place at the right pace at the right time)
They said it:
Where you can identify the information content of the relationship independent of the people, therein lies the possibility for an e-business that will truly "blow up" its offline competitors.
Philip Evans
